American Express Merchant Maintenance Analyst - Day Shift in Wilayah Persekutuan, Malaysia

  • Ensuring strict adherence to our terms & conditions, policies & procedures in relation to resolve merchant maintenance requests and updating financial information of our customers
    • Ensuring a consistent level of quality of services to customers through timeliness and quality standards, in line with compliance initiatives
    • Work with different team across Merchant Services Network
    • This position is responsible for providing quality and timely completion of merchant account maintenance
    • Review, analyze, and process maintenance requests from the simple to the complex, including all forms of critical maintenance Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with: * A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services * Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace. * Competitive Salary – Get paid what you’re worth. * Career advancement opportunities – Shaping your future & opening both local & cross border opportunities. * Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best. * Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!

American Express has been recognized and awarded “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:

Best of the best Contact Center of the Year (Gold) Best In House Contact Center (Gold) Best Recruitment & Retention Programme (Gold) Best In-house Inbound Contact Centre Under 100 Seats (Gold) Best Contact Centre Professional (Gold) Best Contact Centre Manager (Gold) Best Contact Centre Telemarketer (Gold)

Join us and you’ll soon see why.

  • A customer centric, can-do attitude for your customers
  • Good PC skills/familiarity of PC usage
  • Good customer service skills
  • Sound resolution skills
  • Good English verbal & written communication skills
  • Spoken cantonese and mandarin is a plus
  • Call center background is an advantage
  • Expertise in written chinese language is an advantage
  • Active listening skills
  • Proactive team player
  • Flexible to work on shifts hours as well as weekends & public holidays (when required)
  • To qualify for this position, you must have a valid work permit to work in Malaysia.

Job Operations

Title: Merchant Maintenance Analyst - Day Shift

Location: Malaysia-Wilayah Persekutuan-Kuala Lumpur

Requisition ID: 18005082