Citi MYS CTSM KL - GFIU P&T Regional Training Manager (APAC) in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17080543


The Global Financial Intelligence Unit (GFIU) is responsible for mitigation of AML risk through timely identification, escalation, and reporting of suspicious activity, and execution of client exits. Additional responsibilities include investigating and filing SAR reports directly or escalating cases to country FIUs for completion and filings. GFIU Procedures & Training is responsible for the development and delivery of AML Monitoring & Investigations Standards, Procedures, and Training content. This team provides governance and oversight to the Monitoring and Investigations procedure execution to ensure global investigations standards are operating effectively.

The GFIU P&T APAC Training Manager has oversight of AML Trainers supporting Global FIU across the APAC region. The Training Manager is responsible for leading and supporting the delivery of training on AML Programs designed by GFIU P&T, including but not limited to New Hire onboarding program, Quality Assurance program, Project-based training (related to new products and corrective action plans), and core AML refresher training. The Training Manager is accountable for the quality of the training delivery, ensuring the training content aligns to the respective audience. Additionally, the Training Manager supports the development of regional training material by engaging with the GFIU P&T Training Design team and GFIU stakeholders across the APAC region. This position supports the GFIU P&T APAC Standards Head in designing delivery strategies to enhance stakeholders’ engagement including but not limited to GFIU, Global Investigations Task Force (GITF), AML Monitoring Risk Management (AMRM), Global KYC team, and Auditors (Compliance Testing and Internal Audit).

Key Responsibilities:

  • Functions as single point of contact for all training needs for the APAC region related to AML Programs supported by GFIU P&T

  • Manage ongoing status reports for APAC training efforts to the GFIU P&T leadership team

  • Manage internal and external audits and regulatory examinations, as required

  • Oversees audience management, including training completion records.

  • Provides oversight for the ACAMS Program (coordinates monthly webinars and membership nomination process)

  • Supports initiatives led by the global and/or regional Monitoring & Investigations Leadership team

  • Participates as program stakeholder for projects impacting the AML Monitoring & Investigations Standards and Procedures in the APAC region

  • Leads the annual / quarterly training needs assessment for the APAC region

  • Drives continuous improvement of AML training delivery to improve both quality of training content and delivery in partnership with regional stakeholders on a quarterly basis

  • Provides feedback for the global curriculum developed by the GFIU P&T Training Design team

  • Leads, coaches, and develops team of AML Trainers for the APAC region

  • Monitors and analyzes individual and team results to determine coaching priorities, opportunities, and develop action plans to enhance performance

  • Engages with the GFIU P&T Training Design team to ensure global training strategies are executed consistently across the APAC region. Proposes appropriate solutions to resolve issues, as needed

  • Ensures regional adherence to the GFIU program and global directives

  • Identifies and requests approvals for any deviations from the Global training standards through proper global governance channels

  • Clarifies and supports the identification and delivery of all regional training requirements for the APAC Hub and APAC Country Hubs


  • Bachelor’s Degree in Business Administration, Finance, Management, or related area

  • Minimum of 6+ years of Compliance related experience or similar control and/or analysis function

  • Minimum of 2+ years of people management experience

  • Minimum of 2+ years exposure to regional / global AML Compliance Operations

  • Training delivery experience a plus

  • ACAMS certification a plus

  • Comprehensive knowledge of compliance, AML policy, financial services, investment, and retail banking products / services

  • Strong knowledge of common money laundering, terrorist financing, proliferation, and criminal typologies

  • Experience and ease interfacing with Senior Management

  • Strong organization and facilitation skills

  • Relationship management skills with the ability to handle conflict

  • Excellent negotiation and influencing skills

  • Excellent written and oral communication skills with the ability to rapidly synthesize information and make clear, concise recommendations on course of action

  • Understanding of adult learning techniques

  • Effective coaching, training, and mentoring skills

  • Sensitivity to cross-cultural communications and relationship-building