Citi Citibank Berhad KL - SME Head in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 18009625


  • Malaysia is one of CCB Asia’s growth franchises. The SME segment in the country consists of about 400 borrowing and non-borrowing customers, representing a credit portfolio of more than $100MM. The segment is staffed by a team of eight Relationship Managers and associates

  • Citi’s Commercial Bank embodies our unique purpose as the global bank of choice for mid-sized, trade-oriented companies who see us as trusted thought partners that bring client-centric solutions for long-term growth and pave the way for our clients to reach across borders and achieve their global vision

Key Competencies:

  • Relationship Management:

  • Engages with clients on a regular basis to discuss their strategic requirements and growth plans

  • Develops strong rapport with key decision makers in client relationships; viewed as a trusted advisor by most clients for offering holistic and creative ideas

  • Leverages seniors and internal partners to further dialogue and gain client mindshare

  • Replicates and creates innovative solutions for clients

  • Optimizes risk, return and resources in all client transactions

  • Product Management

  • Demonstrates expert level knowledge of Citi products

  • Using strong product knowledge, directs team efforts to effectively engage product partners for client meetings and challenges them to provide the best solutions for clients

  • Encourages the team to enhance their knowledge of the market/industry to drive client dialogue and propose product solutions that leverage Citi’s competitive edge

  • Risk Management

  • Is seen as the Subject Matter Expert by the team and clients on Citi’s risk policies and processes

  • Guides the team and coaches them on all risk management policies, processes and execution

  • Provides guidance and training to the team during client interactions, greenlight discussions

  • and reviews of the credit process

  • Demonstrates full accountability for performance and success of the client portfolio

  • Personal Effectiveness

  • Sets business plans, strategic goals for self and the team and partners with them to define a vision for the unit/area

  • Expresses ideas in a confident, organized and articulate manner

  • Demonstrates objectivity when resolving conflicts among team members and with other areas, by facilitating open dialogues and ensuring all perspectives are considered

  • Forward Compatibility/Change Management

  • Creates an organization that enables change; anticipates and removes barriers that may impair results

  • Inspires innovation and creativity among the team by continuously challenging them to seek new and better ways of doing things while staying focused on delivering results purpose/direction, and keep focus during uncertainty

  • Leadership and Partnership

  • Holds self and team accountable for coaching, providing feedback and recognizing and rewarding based on performance

  • Inspires the team to exceed expectations and achieve remarkable results

  • Exemplifies personal growth, self-awareness, and openness to feedback

Key Responsibilities:

  • Work with the CCB country Business Head and the Regional SME Head to set targets, define the business value proposition and execute on the immediate to mid-term strategy to meet and exceed Plan

  • Drive and be accountable for how the SME business segment performs on all economic and other metrics as defined in the performance scorecards

  • Provide oversight and guidance to the Relationship Management team on sales practices, credit policies and products to enable them to meet business goals in an ethical and sustainable way

  • Nurtures and builds future talent for the business by dedicating time to mentor and coach the Relationship Managers

  • Ensures that we deliver a remarkable experience to clients across all touch points by partnering with Product, Operations and other functional partners


Qualification Requirements:

  • Undergraduate business degree (BS/BA) or equivalent experience; advanced degree preferred

  • Minimum of 10 years relevant banking experience, with an in-depth knowledge of all aspects of commercial banking and a demonstrated increased level of responsibility

  • Applicants with prior experience in the SME segment will be preferred

  • Minimum of 5-7 years of commercial credit decision making authority, minimum intermediate level credit skills with the capability to demonstrate advanced level credit skills to be appointed a senior credit officer

  • Proven track record of successfully managing and leading teams