Citi Citibank Berhad KL - CitiPhone eChat Officer in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Rotating

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18008454

Description

  • To deliver excellent service through Citibank difference via phone interactions with existing customers by providing customer servicing/transaction capability and To prospects by generating interests and generates leads

  • To identify cross sales opportunities with existing customers with an objective of deepening customer relationships

  • Responsible for building the business and deepening customer relationships through execution of effective telephone banking process

  • Accountable for meeting individual Standard of Performance (SOP) and Department goals and standards

  • To provide customer’s feedback To CitiPhone service Manager/service Supervisor To assist in decision making and enhancing the Bank’s image

  • To comply with Citibank’s policies and available procedures/guidelines To ensure safety and security of the Bank and customers’ assets are maintained

Qualifications

  • Diploma/degree in any field

  • Fresh graduates and those with call centre or from service/sales industry are encouraged to apply

  • Ability to multitask, strong team player and yet able to work independently

  • Possess good inter personal skills, high energy, confidence and courteous

  • Willing to work on shift, staggered hours, weekends and public holidays

  • Ability to work under pressure

  • Strong command of spoken and written English

  • Ability to speak in Mandarin and other Chinese dialects (Hokkien, Cantonese) is an added advantage

  • Should be web savvy and have strong PC skills