Citi Citibank Berhad KL - Branch Service Operations Officer in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Operations - Core

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18017677

Description

Ops Sup Analyst 2

  • Responsible for identifying, analyzing and deploying process improvement to specifically address critical cross functional process gaps across systems, process and procedures

  • Perform SDN screening on Global Interdict (GI) daily rejection report.

  • Handling of Bankruptcy process

  • Assume supportive role in providing quality service support to internal and external customers

  • Ensure improvement in Core Operations - Standard Account Management Services efficiency performance and reduce process hands-off by leveraging on Automation projects, Offloading to alternative channels, Realignment or centralization of functions within Core Operations and other Business

  • Supporting ITO/business to troubleshoot the production issue related to applications: RM, Eclipse, IM, IV and other applications, regression testing and unit projects

  • Work closely with business users from division/department/ITO – Regional and external vendors and ensure the unit processes are in meeting the Regional/Local/US and RCCPM guidelines

  • Resolve business-as usual issues pertaining to customer service delivery, operational efficiency apart from tracking and monitoring the progress of ongoing business improvement initiatives (projects and enhancements and processes)

Qualifications

  • Degree holder with at least 3-4 years relevant working experience in Operations and project management

  • Minimum 2 years’ of working experience in a similar capacity with project implementation experience

  • Possess strong interpersonal and team player who is able to work independently

  • Good communication and organized skills, coupled with the passion to take on challenging and concurrent task is also essential to this role

  • Demonstrate ability to deliver results on a timely basis

  • Analytical and has good problem-solving skills

  • Having knowledge in both Cards and Banking product and bankruptcy guideline will have an added advantage