Expeditors Supervisor - Air Export Operations in Sepang, Malaysia

Scope of Position

To support the air export manager in the smooth running of the department within the branch; I.e. the air export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policies and procedures.

Major Duties and Responsibilities


  • Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

  • Understand department process flow, constantly looking for areas of improved efficiency

  • Ensure all customers standard operating procedures are followed as per the DLSOP

  • Ensure the system reports including but not limited to the below list are used at the level of frequency mentioned in order to effectively supervise operations:

  • Daily Status Exception Report - STAT1 (Daily)

  • Shipment Transit Log Report - TRNRPT (Daily)

  • Consolidation Report - CONRPT (weekly - if not feeding a gateway for majority of freight) (monthly- if using primarily a gateway)

  • Shipment Summary Report - SHSUM (monthly)

  • Route Activity Report - RARRPT (monthly or more frequent as needed)

  • Aged Warehouse Status Report – STAT3 (at least weekly)

/Support the manager in the following areas:/

  • Building and maintaining strong relationships with vendors (airlines, trucking companies, and others)

  • Working to be our vendors lowest cost customer promoting market solutions

  • Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed


  • Meet weekly or more if required with the department manager

/Support the manager as required and applicable in the following areas:/

  • Proactively work to maintain accounts payment within 30 days

  • Ensure company credit procedures are followed and utilized effectively

  • Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP

  • Manage intercompany accounting discrepancies via AJAX report

Sales / Retention

/Support the manager and or the sales department where needed:/

  • Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global

  • Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer

  • Take an active role in the transition of new business/ updates to existing business

  • Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS


  • Identify with manager, develop, and mentor your No. 2

  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence

  • Ensure team meets company standards of 52 hours training per year per employee

  • Ensure that the new hires complete company’s mandatory training within the first 6 months

  • Support the manager where needed

  • Participate to staff appraisals, and at a minimum once per year per employee

  • Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans

  • Contribute to the effective weekly department meetings with team

  • Review department goals and business plan periodically with team to ensure buy-in and accountability


  • Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using edoc and edoc treeview, export database, and other system generated reports to manage by exception)

  • Be open to implementing new system changes and enhancements into your department

  • Be involved and suggest system/process improvements

  • Set the tone of this environment within your department


  • Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

  • 4 years of industry specific qualification

  • Proven supervisory attitude

  • Good market and product knowledge

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

  • Good computer skills (Excel, Word)

Expeditors offers excellent benefits

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program