Honeywell Senior Manager Customer Operation in Kuala Lumpur, Malaysia
Senior Manager Customer Operation
Honeywell Aerospace is a $12 billion-plus Strategic Business Group (SBG) with 40,000 employees in over 125 domestic and international locations. We are a leading global aviation supplier designing, manufacturing and distributing advanced mechanical and electronic systems, products, and services to commercial, defense and space industries.
This is a critical role within the Aerospace ISC Customer Operations (CO) organization. Our organization is responsible for playing a vital link between our external customers and our internal organizations in support of quality and delivery.
The Senior ISC Project Manager will work as part of the Aftermarket customer business team who will be responsible for ensuring performance across the extended value stream including Honeywell factories, internal and external suppliers in support of Aftermarket Repair and Overhaul and Spares production rates for airline worldwide and defense. This individual will work in close partnership with customers, ISC functions, customer business teams, and Honeywell support functions. Their success will be measured on the following criteria:
- On Time Delivery of product to customer need dates.
- Production readiness across the supply base.
- Long term Part Health (Supply and Demand alignment) and Demand Flow Down.
- SIOP process implementation.
- Effective communications and coordination between customers, customer business teams, and the Honeywell
- Development & Execution of improvement projects to improve customer facing performance metrics.
- Successful new product introductions and product transitions.
Key Responsibilities for this role will include:
- Develop with suppliers and sites customer ramp up plans (Internal rate readiness), ensure execution of ramp up plans, people, training, tooling, capital.
- Serve as an escalation point for internal and external customers on Honeywell supply chain issues and readiness questions.
- Develop and monitor customer improvement plans.
- Carry out the ISC strategy for program rate readiness.
- Participate in customer executive meetings to present recovery plans, improvement projects and long term plans to achieve customer required performance.
- Closely link with all organizations supporting the Aerospace Integrated Delivery System including ISC Operations
- Teams, ISC Materials Management, ISC Sourcing, AME, E&T, and CSO to assure future program rate readiness.
25 Achieve project goals
25 Provide solutions
25 Lead the Projects function
25 Partner with Projects Leaders
- Bachelor’s degree in business, supply chain, operations management, technical, engineering or related discipline.
- Minimum 5 years of experience across Supply Chain, Engineering, Product Management, and/or Program Management.
- Six Sigma Greenbelt certified.
Exempt Careers at Honeywell - Engineering
- Job ID: req140124
- Category: Integrated Supply Chain
- Location: UOA Corporate Tower, Avenue 10, The Vertical,, Bangsar South City, No. 8, Jalan Kerinchi, Kuala Lumpur, WP 59200 MYS
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
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