Honeywell Lead Customer Service Assistant in Kuala Lumpur, Malaysia

Lead Customer Service Assistant

Innovate to solve the world's most important challenges

  • Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
  • You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
  • You will assist other customer service associates with administrative duties.
  • You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
  • You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

    40 Processing Returns

    30 Administrative Support

    30 Order Processing

YOU MUST HAVE
  • High School Diploma, or equivalent. Some experience in the field.
WE VALUE
  • Technical knowledge specific to (stated field)
  • Good communication skills
  • Good administration skills
  • An ability to take initiative and work with limited direction

Nonexempt How Honeywell is Connecting the World

INCLUDES
ADDITIONAL INFORMATION
  • Job ID: HRD24340
  • Category: Customer/Product Support
  • Location: UOA Corporate Tower, Avenue 10, The Vertical,, Bangsar South City, No. 8, Jalan Kerinchi, Kuala Lumpur, WP 59200 MYS

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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