Cisco Account Manager (Service Provider) in Kuala Lumpur, Malaysia

Account Manager (Service Provider)

  • Location: Kuala Lumpur, Malaysia

  • Area of Interest Sales - Services, Solutions, Customer Success

  • Job Type Professional

  • Technology Interest Service Provider

  • Job Id 1225219

What You'll Do

Cisco Malaysia Service Provider business seeks an Account Manager with proven field sales experience and strong background in Telco/Service Providers. This is a high-touch account management role that includes but not limited to responsibilities in customer relationship management, partner sales management, non-standard deal management, business development/marketing, funnel/pipeline management and technology/solution selling skills.

Primary expectation is to build strong franchises and sustainable business with Cisco’s architecture plays in assigned accounts in Malaysia spanning fixed, wireless and broadcast/media technologies. Positioning and promoting the partner value proposition, driving the development and expansion of opportunities, and reinforcing existing relationships in assigned Telco/Service Provider accounts in Malaysia is prime to this role.

Key Accountabilities:

  • Accountable for overall Cisco business within the assigned customers/accounts/territories.

  • Develop and maintain CxO level relationships and clearly articulate Cisco’s value propositions

  • Understand Customer business requirements, pain-points and be able to translate them into actionable business engagements

  • Maintain an updated Key Account Plans (KAP) relevant to the customers’ priorities.

  • Plan and orchestrate relevant resources within Cisco to execute on the KAP

  • Define relevant customer engagement plan with regards to marketing/event

  • Proactively push and challenge our engineering and product specialist team to effectively drive and increase the mindshare of the Customer.

  • Grow existing business, develop new opportunities, make winning offers and close deals within the expected timeframe.

  • Maintain market intelligence and lead pricing strategy/analysis for deal justifications

  • Collaborate with stakeholders within Cisco and its partners organizations and constantly align the goals and priorities.

  • Provide a timely and regular business forecasting that is aligned with Cisco’s financial goal for short, medium and long term.

  • Maintain accurate and up-to-date sales database (SFDC) with all mandatory key information and maintain a healthy sales pipeline,

  • Achieve or exceed sales volume at sustainable rate compared to assigned monthly/quarterly and yearly target

  • Catch up with key technology transitions such as Video, Datacentre, Cloud, Mobility, Security, FTTx, SDN, NFV, IoT, Convergence and Consumption Models, to be able to drive new customer and market business requirements.

Who You'll Work With

Be part of this highly energized Global Service Provider team, as we drive the critical market and digital transformation in the Service Provider business. As a key person of our account team, you will collaborate closely with commercial, technical, marketing individuals and product specialists in country and across the regions/globally to accelerate the impact of Cisco business across your assigned customers/accounts/territories.

Who You Are

This is an exciting opportunity for a highly motivated, technically savvy and passionate consultative sales professional, eager to interact with industry thought leaders and key decision makers, and share the passion for technology innovations that change their business outcomes.

Required skills and experience

  • Strong customer relationships in the local Telco/Service Provider market, specifically in Astro and its subsidiaries, in various buying centers (working level up to CxOs).

  • 7-10 years’ experience in Telco/Service Providers with proven track record in direct and channel sales, especially in closing large strategic deals.

  • Education to degree level or equivalent practical experience.

  • Self-starter with the ability to learn and position technology/solution plays in view of driving the appropriate conversations with Telco/Service Providers with clear business agenda in sight.

  • Highly motivated with a “hunting spirit” to develop new opportunities and grow business in multiple technology dimensions within the Telco/Service Providers space.

  • Team focused and able to collaborate with local, regional and corporate teams in a large cross-functional organization.

  • · Proven ability to respond and manage challenges in a fast moving business environment.

  • Good communicator with the ability to drive solutions in line with industry and local market trends.

  • Proficient in selling solutions to large customers with a deep understanding of Telco buying cycles.

  • Can do, will do attitude and able to think outside the box to contribute creatively towards building solid business pipeline and driving sustainable business.

  • Highly analytical and challenging.

  • Structured and logical approach to problem solving.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.

  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.