Dell Senior Analyst, IT Service Operations in George Town, Malaysia

Responsibilities:

This job is on shift basis – 4 days a week , Friday to Monday (11 hours Day shift)

  • Resolve critical IT issues detected by monitoring systems and business within SLA

  • Work with Development teams, shared services teams via task tickets within stated OLA.

  • Document the incidents learning into the global knowledge database tool for sharing and references

  • Willing to work on-call, on-site & multiple shift in a 24 x 7 environment

  • Support application and project deployments on weekends, or when required.

  • Perform application Support and maintenance to meet required service level agreement.

  • Work closely with IT partners for timely fix or enhancements and manage product quality with proper tracking.

  • Perform data analysis of critical IT issues and develop stability improvement plan.

  • Work with L1 teams to identify recurring issues, KB enhancements, improve SLA etc.

  • Lead junior team members in the team to achieve common goals

Requirements:

  • University level degree or higher in any discipline.

  • Possess a 3-5 years experience in software applications support and development.

  • Experience in Project Management is desired through not mandatory.

  • Experience in current and emerging technology and standards i.e. Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft .Net,Weblogic/Java. Infrastructure knowledge is an added

  • advantage.

  • Strong interpersonal and fluency (written and spoken) in English.

  • Strong team player with ability to work in a team and as individual contributor.

  • Able to work on a shift rotation including weekends.

  • Strong team player with ability to work in a team and as individual contributor.

  • Good analytical, problem solving, negotiation and organizational skills.

  • Experience in Stakeholder Management & escalation management will be added advantage.

  • Able to work with minimum supervision.

Requirements:

  • University level degree or higher in any discipline.

  • Possess a 3-5 years experience in software applications support and development.

  • Experience in Project Management is desired through not mandatory.

  • Experience in current and emerging technology and standards i.e. Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft .Net,Weblogic/Java. Infrastructure knowledge is an added

  • advantage.

  • Strong interpersonal and fluency (written and spoken) in English.

  • Strong team player with ability to work in a team and as individual contributor.

  • Able to work on a shift rotation including weekends.

  • Strong team player with ability to work in a team and as individual contributor.

  • Good analytical, problem solving, negotiation and organizational skills.

  • Experience in Stakeholder Management & escalation management will be added advantage.

  • Able to work with minimum supervision.