Dell Consultant, IT Architecture in Cyberjaya, Malaysia

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Primary Responsibilities

Leads a technical team in developing solutions to complex business problems

Leads the design of multiple service areas or technologies within a broader services solution; leads overall technical implementation for

large and complex engagements

Contributes to the sales pursuit strategy

Participates or leads in customer presentations at the senior leadership level or higher

May participate or lead in establishing operational plans and processes for the group

Leads research, discovery, planning and implementation efforts to improve business processes

Mentors less experienced team members

May be involved in international sales opportunities

Provides expertise on the availability and viability of third party components and services

Ensures third party components comply with established architecture

Implements the information technology architecture and the total systems solutions to the enterprise-wide systems requirements of the customer

Participates in the Solution Architecture Review for projects, applications and infrastructure

Defines standardized reference architectures for processes and technology


Subject matter expert in at least one service area or technology and proficient in multiple service areas and technologies

Skills and experience in constructing complex service

solutions in the IT services market

Advanced understanding of services related processes and technologies

Thorough understanding of services P&L and cash flow development and business impact

In-depth knowledge of assessing operational risk on profitability and impacts to service delivery

Experience in assessing service delivery cost driver attributes of complex services

Complete understanding and ability to construct, tailor, and negotiate service contracts (e.g. SOW ) for both customer engagement and partner provisioning

Experience with managing complex large scale implementations

Experience working as part of a leveraged global implementation(s)

Education and experience

Typically requires 12+ years of related experience in a professional role with a

Bachelor’s degree; or 8+ years with a Master’s degree; or 5+ years with a PhD; or equivalent experience