Dell Sr Specialist, Order Management (Quality Auditor) in Bayan Lepas, Malaysia
ROLES & RESPONSIBILITIES:
Conducts Quality Audits for Order Processing Team
Responsible for the quality of the order management and processing of orders received via sales staff and direct customers.
Perform quality audits geared to manage and ensure highest quality and productivity in processing of orders.
Facilitate order audit and quality control process.
Capture feedback for individuals within the group on systems and policies and procedures.
Interfaces with and supports operational and project leaders.
Completes order audits, and checks parameters of each item listed.
Liaises with operational and training teams to drive business improvements and drive order processing efficiencies or sales operations process improvements through the quality audit process.
Completes business controls through audits.
Drives team goals through the coordination of work
Assists the team in resolving the more complex issues
Compiles weekly/monthly reports regarding Quality Audits.
Performs quality audits, identifies bottom quartile and recommends refresher training/coaching as needed.
To be considered for this role, you will offer the following requirements:
2-3 years of relevant working experience. Fresh graduates are encouraged to apply
Bachelor’s Degree in Business Management, Marketing, IT/Computer Sciences or other equivalent qualifications
Must be able to work on night shift hours, supporting US Region
Fluent communications in English - written and verbal
Possess strong analytical and problem solving skills, critical thinking
Goal/Career oriented and self-motivated.
Strong customer service ethic and ability to be empathetic and accept ownership.
Skilled and knowledgeable on Automation concepts, reporting tools and Six Sigma tools is an added advantage
Able to work under pressure with minimum supervision.
Willing to travel and work in Bayan Lepas, Penang (Malaysia)