Dell Specialist, Order Management in Bayan Lepas, Malaysia
Responsible for management and processing of products, services and solutions received via sales staff and direct customers.
Interfaces with and supports both internal and/or external customers.
Researches customer problems and delivers solutions. Completes order requirements, and checks the price and quantity of each item listed.
May facilitate an order audit and quality control process.
Liaises with cross-functional teams to drive velocity, backlog management and frictionless rate.
May drive order processing efficiencies or sales operations process improvements through various projects.
Completes and maintains customer records per business controls. May maintain account online product
Understanding of basic order processes, systems configurations and documentation
Demonstrated problem solving ability
Financial and analytical experience
Experience working with sales and external customers or in support of many different business units and geographies preferred
Ability to work collaboratively and drive initiatives in a cross-functional environment
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
Mastery in English language and moderate to high proficiency in English.
Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
Ability to understand broader business and financial issue
Education and Experience:
Minimum Diploma with 2+ years of related experience in customer service or administrative work.
Degree Fresh Graduate are encouraged to apply
Possess good attitude and eager to learn