Dell Consultant, Project/Prog Mgmt in Bayan Lepas, Malaysia
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High level job descriptions
Own and support APJ project implementation especially focus on complex projects through:
Early engagement & stakeholder alignment
Value-add in process design, by comprehending regional requirements
Clear project plans and execution - accountable for the project results
Collective success measure is delivery of the program/CBA
Regional roadmap prioritization aligned with Governance roadmap
Communication & operations alignment at each step
Detail job scope as below
Responsible for creating the implementation plan and launch checklist.
Conduct risk assessment if applicable.
Deliver pilots & communicate project status.
Report to TS (Technical Support) Director on project roadmap and implementation progress through site roadmap review for Sub Regions.
Closed loop feedback from sites to global team.
Best practice sharing on projects and new processes.
Coordinates and manages projects in Client Commercial Support business; oversees the coordination, administration and execution of customer support programs, projects, process, performance metrics/standards for assigned area
Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction
Interfaces with senior management within the region and global project managers to drive requirements and expectations. Ensures suitable level of support on APJ deliverables across all sub-regions. Accountable for project delivery, project management, project related reporting and analysis
Responsible for overall client communications related to key actions and updates
Degree in Business or Technical discipline
Minimum 10 years of working experience
Strong Program / Project management skills
Capable in matrix management and able to drive result with various teams
Excellent command of English and ability to converse in Mandarin, Japanese or Korean will be an added advantage