• Supporting ANZ Enterprise and Top Commercial Sales Representative in order support queries such as Order Status, Missing Wrong Damage or Return, Document and Information Requests.

• Managing customer escalations on the highest priority and work with Account / sales manager for resolution.

• Engage with other departments - e.g.: Sales, Logistics, Order Processing team, Technical Support etc. on issue resolution.

• Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.

• To verify and investigate into customer's complaints and drive for resolution within specified time frames

• Fully responsible for Customer Satisfaction and feedback for improvement

• Supporting SA Enterprise and Top Commercial Sales Representative in order support queries such as Order Status, Missing Wrong Damage or Return, Document and Information Requests.

• Managing customer escalations on the highest priority and work with Account / sales manager for resolution.

• Engage with other departments - e.g.: Sales, Logistics, Order Processing team, Technical Support etc. on issue resolution.

• Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.

• To verify and investigate into customer's complaints and drive for resolution within specified time frames

• Fully responsible for Customer Satisfaction and feedback for improvement

• Supporting in ANZ working hours is required

Essential Requirements:

• Typically requires 2+ years of related experience.

• Strong telephone etiquette skills.

• Strong knowledge of products, customer service, policies and procedures.

• Ability to analyze information and draw accurate conclusions.

• Good customer focused.

• Ability to manage in a matrix environment.

• Mentoring/coaching skills; motivates others.

• Exhibits confident behavior.

• Ability to lead, motivate and direct a workgroup.

• Good communication skills.