American Express Merchant Terminal Setup Analyst-Back Office (Cantonese) in Wilayah Persekutuan, Malaysia
Delivering excellent Back-Office interactions with Merchants in the Asia Pacific region to facilitate their Point-of-Sale Set-Up and Servicing needs, via phone, e-mail and back-end processing to enable them to warmly accept American Express cards and welcome American Express customers.
Key responsibility: This position is accountable for managing Merchant Point-of-Sale Set-Up and Servicing in JAPA markets.
Job Description * Review, analyze, and process all terminal enablement/set-up, servicing and product requests varying in levels of complexity received on a daily basis * Responsible for data verification and timely processing of new applications, including follow up of missing information to enable optimal turn-around time of applications * Follow up with various stakeholders through outbound calls/e-mails to ensure efficient Merchant case resolution * Liaise with partner banks and terminal deployment vendors to ensure requests are actioned in a timely manner * Maintain a daily inventory of cases, track and resolve each of them to closure to effectively service Merchants and reduce Cycle Time Key Responsibilities * Meet performance metrics: Quality, Efficiency, Case Time Resolution, Compliance, Attendance and Schedule Adherence * Adhere to internal policies to ensure Compliance with legal parameters as well as company policies and procedures * 通过电话，电邮以及相关设置，提供优质的电机（刷卡机器）设置以及相关服务予亚太区商户以让商户接受与欢迎美国运通卡的使用职位：电机专业服务员主要责任：处理亚太区商户的电机设置以及相关服务工作范围： * 检视，分析及处理各种电机设置的申请，启用以及提供相关服务 * 数据检验和及时处理新的申请，包括跟进资料以确保电机能在规定时限内启用 * 通过电话/电邮与商户联系以确保快捷有效地完成商户的要求 * 与银行和电机提供单位紧密合作以确保准时地完成商户的要求 * 有效率地侦察，记录及完成每日的申请，以确保有效率地服务商户及缩短运用时间主要责任：达到表现准则：质量，效率，申请完成时限，守则，出席率及守时遵守公司规则与相关之法律条规以确保员工素质
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
You will be rewarded with: * A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services * Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace. * Competitive Salary – Get paid what you’re worth. * Career advancement opportunities – Shaping your future & opening both local & cross border opportunities. * /Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best./ * /Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!/
/American Express has been recognised as “Best Employer Malaysia 2015 for Generation Y” and awarded “ Aon Hewitt Best Employer Malaysia” five consecutive times. American Express Malaysia also won 16 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:/
Best of the Best In House Contact Center / Contact Center of the Year (Gold) Best In House Contact Center (Gold) Best Employee Engagement (Gold) Best Manager Inbound (Gold) Best Manager Outbound (Gold) Best Team Leader (Gold) Best CCP Inbound (Gold) Best CCP Outbound (Gold) Best of the Best CCP (Gold)
Join us and you’ll soon see why.
- Degree holder
- 1 -2 years of work experience would be an added advantage
- Proficiency in using MS Excel and Outlook required
- Work experience related to Customer Service required
- Case Management/Back-Office experience preferred
- Business/Finance background is a plus Competencies/Skills
- Proficiency in English verbal and written communication skills
- Ability to work in a target-oriented environment
- Good problem solving skills
- Great attention to details
- Team player
- Fast learner
- Ability to multitask
- Able to work under pressure Language: English
Title: Merchant Terminal Setup Analyst-Back Office (Cantonese)
Location: Malaysia-Wilayah Persekutuan-Kuala Lumpur
Requisition ID: 17005819