American Express Business Travel Accounts Customer Care Professional – Singapore Market in Wilayah Persekutuan, Malaysia
As a Customer Care Professional in a new team within the award-winning service center of American Express, Business Travel Accounts (BTA), you will play a significant role in providing premium service to Corporate Clients and connect them to a unique travel management product.
What you will do as a Business Travel Accounts Customer Care Professional: * Ensure all Corporate Clients receive Global Servicing Network Customer Service, processing organizational/client enquiries regarding BTA products and services for the Singapore market. * Liaise with clients via phone and email to deliver exceptional service embracing the servicing ethos, Relationship Care®. * Monitor and prioritise workflows to ensure targets and service standards are met. * Build expertise in reconciliation process and payments and conduct ongoing training with clients. * Regular client contact via email/phone to check understanding of the reconciliation process and payments are arranged on time. * Following up with re-educating clients that are late in submitting payment. * Build subject matter expertise and knowledge by proactively engaging in production service delivery * Timely and responsive reaction to customer queries with other Amex business units and develop relationship networking for the long term benefit of the client. * Escalate relevant relationship issues to Senior and Team Leader. * Observe privacy act at all times when dealing with customers. * Ensure set aging, quality and productivity targets are met. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
You will be rewarded with:
- A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
- Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
- Competitive Salary – Get paid what you’re worth.
- Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
- /Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best./
- /Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!/
American Express has been recognized and awarded “Aon Hewitt Best Employer Malaysia” for the sixth consecutive time and also received “Best Employer Malaysia 2016 for Women”. American Express Malaysia also won 16 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
/Best of the Best In House Contact Center / Contact Center of the Year (Gold)/
Best In House Contact Center (Gold)
Best Employee Engagement (Gold)
Best Manager Inbound (Gold)
Best Manager Outbound (Gold)
Best Team Leader (Gold)
Best CCP Inbound (Gold)
Best CCP Outbound (Gold)
Best of the Best CCP (Gold)
/Join us and you’ll soon see why./
Will you rise to a new challenge with us? * Ability to speak and read English and Mandarin * Bachelor’s Degree is required * At least 1 year of experience in the Customer Service, Sales, Telesales, Hospitality, or Banking and Finance industry * Interpersonal, analytical and judgment skills required * Malaysia Citizens or Talent Pass Holders who reside in Kuala Lumpur Language: English
Title: Business Travel Accounts Customer Care Professional – Singapore Market
Location: Malaysia-Wilayah Persekutuan-Kuala Lumpur
Requisition ID: 17005876