American Express Account Protection Specialist - Japanese Speaker in Wilayah Persekutuan, Malaysia

The successful candidate will be responsible for supporting our Japanese servicing teams across our network which includes Fraud customer support and back end teams, merchant risk and authorisations. The following will be responsibilities of the role:

• Responsible for end to end processing of Fraud dispute, chargeback and write off cases for Japan market

• Support name and address validation with card members and bank partners

• Being productive and accurate are important for the role

• Able to make sound, fact based decisions

• Self-motivated and able to work under minimum supervision

• Able to perform under a pressured environment to service Card members

• Adhere to Fraud procedures and timeliness to meet customer and business partner SLA requirements- Review, Make critical decision whether to chargeback and process Fraud Customer Service referrals

• Understand and comply with all Fraud processes and local regulations

• Work on other fraud related tasks and projects as and when required

This role maybe subject to additional background verification.

• Degree holder in any field

• Understanding of card acceptance procedures would be an advantage

• Understanding of Disputes/Chargeback process would be an advantage

• Proven ability to make fact based decisions promptly and maintain accuracy

• Possesses excellent negotiation skills and can gain commitment for action

• Strong English and Japanese verbal and written skills

• Risk management or another operational area within a financial services/banking organisation would be beneficial,

• Innovative problem-solving approach to your duties

• Good planning and organizational skills

• Able to prioritize tasks and work with minimal supervision

• Able to work under pressure and is hardworking.

• High level of integrity

• Must be willing to work on public holidays when required

• Exceptional relationship building skills with a desire to meet and exceed customer expectations

Job Operations

Title: Account Protection Specialist - Japanese Speaker

Location: Malaysia-Wilayah Persekutuan-Kuala Lumpur

Requisition ID: 17006017