SunGard Outsourcing Director - ASEAN in Philippines

Outsourcing Director - ASEAN

  • Job ID #:JR21784

  • Functional Area:Information Technology

  • Position Type:Full-Time Regular

  • Relocation Provided:No

  • Travel Percentage:0

  • Primary Location:PH-Manila-Manila 4th Floor, Ecoplaza Building-1804

  • Secondary Location(s):TH-Bangkock-1 Sourt Sathorn Road Yannawa

    • Department:
  • Education Desired:Bachelors Degree or equivalent

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Position Responsibilities\Requirements:

Job Summary

Responsible for high-level relationship management for one or more assigned clients strategic to the Enterprise. Accounts are target clients having a major strategic impact on the long-term success of the Enterprise.

Responsibilities

  • Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship.

  • Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise.

  • Responsibility for client satisfaction, maintaining client communication and overall management of client relationship.

  • Has profit and loss responsibilities.

  • Works to maintain and grow the client relationship while ensuring ongoing customer service.

  • Leads sales effort for incremental revenue opportunities and contract renewals.

  • Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services.

  • Coordinates with the delivery organizations to ensure the delivery of continuous and effective services and ensures project completion within budget and in accordance with contract requirements.

  • Manages operational aspects of projects and is responsible for oversight of vendors and subcontractors.

  • Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.

Requirements

  • Bachelor’s Degree in Business, Computer Science or Information Systems

  • More than 15 years’ experience in managing outsourcing or service delivery projects

  • Proven track record in client relationship management and/or the sales of technology products and services

  • Subject Matter Expert in Outsourcing Services and Delivery

  • Able to maintain good working relationships with both internal and client management and has a thorough internal working knowledge of the enterprise

  • Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client

  • Displays strong leadership qualities, decision making abilities and strong business judgment

  • Excellent negotiation and presentation skills

FIS™ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional banking, payments, asset and wealth management, risk and compliance, trade enablement, transaction processing and record-keeping. FIS’ more than 55,000 worldwide employees are passionate about moving our clients’ business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

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FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is availablehereandhere

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability