Citi Operations Support Intermediate Analyst in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Other Location: Asia Pacific, Europe, Middle East, and Africa; Canada

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17043913


The Anti-Money Laundering (AML) Scenario Validation Case Investigation (SVCI) Senior Analyst is responsible for investigating in activity resulting from an automated monitoring system. The activity investigated will exhibit behaviors and patterns that require further explanation. The Senior Analyst will also have additional responsibilities as designated by their manager dependent on the needs of the group.

SVCI Investigations will come from a variety of sources, including alerts generated and sampled for testing below existing thresholds and random samples of customers. Through the use of technology and extensive investigative experience, trends are established, which the analyst will be responsible for learning and being able to recognize throughout the investigation process. The SVCI (legacy Alert Specialist Team) organization operates in a fast-paced, rigorously audited, and dynamic environment. This position is critical to enhancing the AML systems effectiveness and efficiency.

Responsibilities include (but not limited to):

Back up to team lead:

  • Updating metrics in absence of team lead

  • Serve as the backup for team lead in their absence

  • Providing training and mentoring to analysts on investigative techniques, internal systems, products and money laundering policy and regulation.

  • Authorizing closure of cases

  • Providing assistance on ad-hoc projects, as needed -Assisting in the development and implementation of improvement plans as each baseline Optimization and/or CIP review is completed

  • Reporting progress and escalating issues on a regular basis to the GITF Head or designee in a highly visible initiative and interacting with Lines of Business, Technology, Compliance and Operations to successfully complete SVCI reviews

Providing Subject Matter Expertise:

  • Serving as Subject Matter Expert, for multiple products, in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity

  • Reviewing Analysts' recommendations for further enquiry, escalation or closure

  • Submitting requests for further information or suspicious activity recommendations

  • Performing peer review of investigations to ensure appropriate dispositions have been recommended by analyst

  • Preparing Questionable Activity (QA Reports) on suspect transactions

  • Providing training and mentoring to analysts on QA writing

  • Interacting with statisticians throughout the optimization process

  • Accumulate facts from the investigations to be utilized in presentation to Senior Management and Compliance

  • Apply / adapt changes obtained from training and the implication of any imposed sanction(s) or laws / regulation(s) to the task at hand.

Performing detailed investigations and documenting results clearly:

  • Conducting searches

  • Conducting searches, gathering data and recording evidence from Citi internal systems, the internet, commercial databases and enquiry with business or Compliance contacts within Citi

  • Conducting alert investigation using global standard policies, procedures and tools aimed at meeting internal and external regulatory requirements

  • Submitting requests for further information or suspicious activity recommendations

  • Working knowledge of and the capability to implement multiple sets of procedures

  • Create and maintain case write-ups

  • Collecting and evaluating the information and preparing clear, well-written comprehensive reports

  • Accurately gather, maintain and utilize data in various product databases for future reference

  • Conduct enhanced due diligence investigations following Citi policies and procedures

  • Preparing QA Reports on suspicious transactions.


  • At least 2 years experiences in AML Monitoring -Good understanding of AML Monitoring Processes

  • Excellent written and verbal communication skills

  • Detail oriented

  • Demonstrated initiative and creativity in problem solving

  • Proficient in Windows applications, and Internet and commercial database searches

  • Banking / Finance / Business background -Demonstrated ability to work independently

  • Ability to interact effectively with different levels of management and to operate with high work ethics

  • Ability to be trained on procedures for different products

  • SVCI work experience is an added advantage


  • Diploma / Degree