Citi MYS CTSM PG- Cash and Trade Proc Analyst 1 in Malaysia
Primary Location: Malaysia
Education: Bachelor's Degree
Job Function: Transaction Processing
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17028954
Act as the single point-of-contact for all key clients & facilitate resolution of their queries by liaising with all the internal partners like: Operations, Compliance, Sales, Product Team, etc.
Play a key role in timely resolution of queries and optimal service delivery within desired timelines. - Act as a focal point for all service-level initiatives - Pro-actively engage Sales & Product teams and provide business leads on key parameters like: Volume, Product, Revenue trends, etc from Key Customers
Actively attempt to cross-sell Trade product offerings to Customers & track their success rates
Establish healthy business relations with Customers for securing repeat business & long term Customer loyalty
Work closely with the Operations Teams in identifying opportunities for improvement in the process, geared towards enhancing the over-all ‘Customer experience’
Consider risk and control issues when providing solutions to Customers & ensure pro-active escalation of key issues
• Excellent communication skills in English (Read, Write & Speak) is mandatory and proficiency in Mandarin/Cantonese language is also mandatory as this position is to support Hong Kong CCB Platinum TSP customers.
• About 2-4 year experience in Operations/ Customer Service, preferably in Trade
• Knowledge of guidelines governing Letters of Credit & other Trade products
• Excellent problem solving & analytical skills
• Should have a flair for customer service & gathering market intelligence.