Citi MYS CTSM PG- Cash and Trade Proc Analyst 1 in Malaysia

  • Primary Location: Malaysia

  • Education: Bachelor's Degree

  • Job Function: Transaction Processing

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17028954

Description

  • Act as the single point-of-contact for all key clients & facilitate resolution of their queries by liaising with all the internal partners like: Operations, Compliance, Sales, Product Team, etc.

  • Play a key role in timely resolution of queries and optimal service delivery within desired timelines. - Act as a focal point for all service-level initiatives - Pro-actively engage Sales & Product teams and provide business leads on key parameters like: Volume, Product, Revenue trends, etc from Key Customers

  • Actively attempt to cross-sell Trade product offerings to Customers & track their success rates

  • Establish healthy business relations with Customers for securing repeat business & long term Customer loyalty

  • Work closely with the Operations Teams in identifying opportunities for improvement in the process, geared towards enhancing the over-all ‘Customer experience’

  • Consider risk and control issues when providing solutions to Customers & ensure pro-active escalation of key issues

Qualifications

• Excellent communication skills in English (Read, Write & Speak) is mandatory and proficiency in Mandarin/Cantonese language is also mandatory as this position is to support Hong Kong CCB Platinum TSP customers.

• About 2-4 year experience in Operations/ Customer Service, preferably in Trade

• Knowledge of guidelines governing Letters of Credit & other Trade products

• Excellent problem solving & analytical skills

• Should have a flair for customer service & gathering market intelligence.