Citi MYS CTSM KL - Transaction Services Senior Supervisor in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17047709

Description

Transaction Services Analyst 1

  • Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery

  • Participate in new release and client testing to ensure seamless transition. Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction

  • Initiate and streamline process relating to controls, productivity and regional service enhancements

  • Close monitoring of processing activities and system performance to ensure smooth operations to prevent settlement fails

  • Monitor and track variances in transaction volume to ensure accurate updates in MIS reporting

  • Candidate MUST be flexible to work shift hours between 5:30am – 7:00pm and Public Holiday

Qualifications

  • Bachelor's Degree