Citi MYS CTSM KL -Transaction Capture Senior Supervisor in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17047632

Description

  • Monitor and perform various processing functions in related to fund administration services

  • Monitor, supervise and provide timely and accurate delivery of transaction processing for custody settlement and fund accountants in the preparation of net asset valuation reports to fulfill its internal and external obligations

  • Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery

  • Participate in system and client testing to implement global strategy and fulfill business needs

  • Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals

  • Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction

  • Initiate and streamline process relating to controls, productivity and regional service enhancements

  • Identify and resolve business/technical issues together with ASPAC branches and system support group

  • Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting

Qualifications

  • Diploma or degree holder preferred

  • High proficiency in MS Office software

  • Should have minimum 1 year experience in operations, preferably in front end processing, settlement experience or securities operations, is an advantage

  • Knowledge in SWIFT preferred

  • Candidate MUST be flexible to work shift hours and Malaysia public holidays, if required

  • Self-starter with excellent attitude, communication and interpersonal skills.

  • Good initiative and committed to work

  • Ability to work under pressure

  • Fast and analytical, meticulous and accurate with attention to details