Citi MYS CTSM KL - S&D Settlements Analyst in Malaysia

  • Primary Location: Malaysia

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17040827

Description

  • Perform end to end Custody Billing , Fund Admin Billing and Statement Rendition processes assigned to within the specified SLA

  • Ensuring all processes are correctly executed, adherence to all control functions and delivers according to schedule and cut off time

  • Ensuring all special/exceptional requirements are met and adhered to

  • Ability to travel as required by job scope (Statement Rendition) and performing quality check on process performed by vendor

  • Ability to learn and switch from team to team within Billing Department and providing support to other team

  • Ability to lead team member to manage day to day operations/projects when required

  • Ability to communicate effectively and provide guidance to branches to ensure smooth operations and service delivery

  • To handle MIS reporting

  • To proactively review, initiate, implement and streamline process relating to controls, productivity and regional service enhancements including workflow and procedures

  • To participate in system testing and client testing to implement global strategy and business needs

  • To work with Customer Service Officer and Internal Parties within SFS to investigate and resolve customer queries and issues ensuring customer satisfactions

  • Ensure effective controls and compliance

  • Adhere to corporate policies and participate in self assessment, quality reviews and audit and recommend solutions for potential risks and issues

Qualifications

  • Diploma or degree holder preferred

  • Should have minimum 3 years experience in operations is preferred. Experience in client service, securities operations or banking will be an added advantage

  • Willingness to work on Malaysia public holidays, if required

  • Team oriented and ability to work under pressure

  • Ability to achieve business objectives without compromising controls and risk parameters established

  • Strong execution skills in a multi-tasking mode and follow-up effectively

  • Self-starter with excellent attitude, communication and interpersonal skills

  • Possess very good interaction skills, and is highly articulate