Citi MYS CTSM KL -Quality Control Reviewer in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17038444



Citigroup Institutional Clients Group (ICG) is a leading provider of Cash Management, Trade and Treasury, Securities, Fund Services, Capital Markets, and Private Banking products and services to financial institution, corporate, and high net-worth clients around the world.

The ICG Know Your Customer (KYC) Utility is an Anti-Money Laundering (AML) function within the ICG O&T that is responsible globally for ensuring the ICG meets and exceeds the standards mandated by the Corporate Compliance organization and external regulators. The ICG KYC Support Unit:

  • Develops and manages a dedicated ICG KYC program structure aligned to the Global AML PMO, with consistent structure, tools, processes and reporting

  • Executes against ICG’s delivery commitment related to the Global AML PMO workstreams (Governance and Oversight, Risk Assessment, Customer Due Diligence / Know Your Customer, AML Monitoring, Remote Deposit Capture, Independent Testing)

  • Defines and coordinates delivery of other AML commitments as they arise

  • The Post Execution Quality Reviewer (PEQR) will be part of the ICG KYC Post Execution Quality Review Team unit. The unit is tasked with conducting quality control reviews across Corporate and Investment Bank, Direct Custody & clearing and Investor services client population. The PEQ reviewer reviews approved KYC Records and will be responsible for measuring correctness, completeness & consistency of an approved KYC Record. The program engages stakeholders and provides formalized defect reporting and feedback on a monthly basis to senior management / stakeholders involved in the KYC Record process. The objective is to improve the quality of the KYC Records

Role & Responsibilities:

  • Conduct end to end post approval reviews of KYC Records ( All client types)

  • Report findings on a timely basis

  • Act as primary point of contact for assigned region

  • Engage with stakeholders / Senior management and ensure timely PEQR feedback loop

Conduct root cause analysis by identifying & analyzing areas of common defect / issues / themes:

  • Assist in defining continuous improvement plan and track implementation and success of initiatives

  • Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity

  • Provide updates at regular meetings with BSU, RCT, Compliance, etc.

  • Manage remediation projects / initiatives and report on progress as required

Assist with department projects / initiatives as requested:


  • A proven track record with at least 5-7 years of relevant KYC/AML experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory)

Experience and knowledge of AML and KYC compliance objectives and regulatory requirements and objectives:

  • Compliance, Audit and Regulatory experience desirable

  • Strong Operations experience desirable

  • Global experience would be beneficial


  • Demonstrate ability to get work done within a pressurized environment

  • Proven ability to work independently and be self-starter

  • Exceptional organization and process adherence ability

  • Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.) a plus

  • Strong project management and organizational skills Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy

  • Strong analytical skills and time management skills, excellent attention to details

  • Excellent written and verbal communication skills and aptitude in communicating with senior management

  • Exceptional interpersonal skills with strong ability to influence and build consensus

  • Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications



  • Graduate degree in Business / Finance / Accounting / Economics preferred