Citi MYS CTSM KL - Operations Support Group Manager in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17044305


General Summary:

Hong Kong Operation Manager for APAC AML FIU Hub responsible for managing team size of 100+ FTEs (direct staff) in the KL hub supporting the Hong Kong GCG, ICG and CCB businesses as well as providing oversight for all ICG transaction monitoring processes within KL hub. The incumbent is responsible to manage Hong Kong stakeholders and representing AML FIU with country / regulators. Execute transformational change management initiatives. As a member of the leadership team within the FIU transaction monitoring team of KL hub, the individual would also be contributing towards executing the regional AML FIU strategy. Provide leadership to the team leaders within the country based operating model of the KL hub. Seasoned judgment to get balance in risk effectiveness versus efficiency is a key skill needed for this role.

Job Responsibilities:

  • Ensure seamless service delivery to our Hong Kong AML and business stakeholders

  • Adapting to the dynamic regulatory environment and driving transformational change management

  • Operational oversight and leadership of 100+ FTEs and ensuring highest levels of operational discipline within the team

  • Develop and groom existing management team, drive employee engagement and talent development

  • Execute on strategies to manage AML and regulatory risk. Represent AML FIU to Hong Kong compliance and/or banking regulators

  • Be a part of the hub leadership team and participate in the definition and execution of strategy to move AML FIU to best in class solution - Core Operational and People Management – 60 % of the time - Country business, Stakeholder and Regulatory Interface Management – 20 % of the time - Driving strategic Change Management and Initiatives – 20% of the time


Functional Knowledge:

  • Minimum Experience Required – More than 10 + Years with 5+ Years in Operational Management experience

  • Qualification – Master degree or Equivalent (Preferred)

  • Strongly Preferred: exposure to operational risk & control environment

  • Preferred: Knowledge of AML and Compliance matters

Business Expertise:

AML monitoring and AML risk is specific to business lines, products and geographies. Needs a strong understanding of:

  • Businesses' products and money laundering risks associated with them

  • Business model and strategies, particularly in relation to new products

  • Large complex change initiatives

  • Sensitivity to country commercial / expense pressures

  • Strong relationship with Regional Business / Functional heads, Global Compliance leads and Regulatory agencies