Citi MYS CTSM KL - Operations Support Analyst in Malaysia
Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
Other Location: Asia Pacific; Canada
Education: Bachelor's Degree
Job Function: Operations
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17036029
Job Title: Investments and Insurance Sales Surveillance Officer
Business: Global Consumer Bank
Reporting to: Investments and Insurance Sales Surveillance Team Leader
As an Investments and Insurance Sales Surveillance Officer, you are responsible for review and disposition of alert triggers, data analysis, report reviews, review of documents / Voice logs, and conducting call outs to customers as part of compliance support to approved sales process. In addition investigations could involve analyzing client behaviors based on client KYC, investment behavior, and account information on client as updated and available in the bank’s systems. You need to report and document review findings, track corrective actions and do follow-ups.
Responsible for conducting surveillance monitoring reviews to support the Investments and Insurance business across APAC. Review work includes Data analysis, report reviews, review of documents / Voice logs, and conducting call outs to customers. Job role is an integral part of the support function that ensures compliance approved sales process.
Qualifications / Requirements:
Bachelor’s degree or equivalent work experience.
At least 1 to 2 years of banking experience in consumer banking products and processes work experience directly related to complex and sensitive investigations: any combination of AML / BSA, fraud, financial irregularities, etc.
Experience working a Hub, Regional Operations Office, Service Center, BPOs, Call Centers is an advantage
Finance / banking background