Citi MYS CTSM KL - Operations Support Analyst in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Other Location: Asia Pacific; Canada

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17036029

Description

Job Title: Investments and Insurance Sales Surveillance Officer

Business: Global Consumer Bank

Region: APAC

Reporting to: Investments and Insurance Sales Surveillance Team Leader

Location: Malaysia

Level: C09

Job Description:

As an Investments and Insurance Sales Surveillance Officer, you are responsible for review and disposition of alert triggers, data analysis, report reviews, review of documents / Voice logs, and conducting call outs to customers as part of compliance support to approved sales process. In addition investigations could involve analyzing client behaviors based on client KYC, investment behavior, and account information on client as updated and available in the bank’s systems. You need to report and document review findings, track corrective actions and do follow-ups.

Job Purpose:

Responsible for conducting surveillance monitoring reviews to support the Investments and Insurance business across APAC. Review work includes Data analysis, report reviews, review of documents / Voice logs, and conducting call outs to customers. Job role is an integral part of the support function that ensures compliance approved sales process.

Qualifications

Qualifications / Requirements:

  • Bachelor’s degree or equivalent work experience.

  • At least 1 to 2 years of banking experience in consumer banking products and processes work experience directly related to complex and sensitive investigations: any combination of AML / BSA, fraud, financial irregularities, etc.

  • Experience working a Hub, Regional Operations Office, Service Center, BPOs, Call Centers is an advantage

  • Finance / banking background