Citi MYS CTSM KL - Investor Services KL (Fund Administration Utility) in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17028025


  • Perform various processing functions in related to fund administration services

  • Provide timely and accurate delivery of transaction processing for custody settlement and fund accountants in the preparation of net asset valuation reports to fulfill its internal and external obligations

  • Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery

  • Participate in system and client testing to implement global strategy and fulfill business needs

  • Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals

  • Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction

  • Initiate and streamline process relating to controls, productivity and regional service enhancements

  • Identify and resolve business/technical issues together with ASPAC branches and system support group

  • Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting


  • Diploma or degree holder preferred

  • High proficiency in MS Office software

  • Should have minimum 1 year experience in operations, preferably in front end processing, settlement experience or securities operations, is an advantage

  • Knowledge in SWIFT preferred

  • Candidate MUST be flexible to work shift hours and Malaysia public holidays, if required

  • Self-starter with excellent attitude, communication and interpersonal skills

  • Good initiative and committed to work

  • Ability to work under pressure

  • Fast and analytical, meticulous and accurate with attention to details