Citi MYS CTSM KL Fraud Authorizer (Cantonese Speaking) in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17035618


Key Responsibilities :

  • To attend all inbound calls on a 24X7 basis and providing the best in class customer service to all 7 markets served by KLCOE Authorizations, be it to our internal or external customers

  • Make sound judgements and decisions on transactions that are refered at the point-of-sale in accordance to the operating guidelines, procedures and customer interaction module and escalating issues when necessary

  • Ensuring credit worthy high value accounts having minimal interruptions at POS, while adhering to internal credit & fraud guidelines

  • Handling pre-approval or temporary credit limit increase requests from cardmembers for spending above their threshold

  • To be vigilant of fraud trends and update Authorization Supervisor and Unit Head for remedial action where necessary

  • To manage customer issues or complaints and where necessary, to escalate to higher management for intervention


Knowledge / Experience :

  • Previous experience with financial services companies particularly in the area of Fraud, Credit, Customer Services or Banking Operations, preferably experience of multi skill or language environment

  • Flexible and willing to perform shifts to support 24X7 operations

  • Highly alert, sensitive, logical and ability to exercise good common sense. Have also lots of initiative, creativity and attention to detail are essential

  • Degree or Diploma in any field. Candidate who do not have relevant qualification but possesses the necessary experience in customer servicing or risk will be considered