Citi MYS CTSM KL - Disputes and Recovery Analyst in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17035706

Description

Key Responsibilities:

  • Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal/fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns

  • Responsible for making sound judgments and decisions on the alerts in accordance to the operating guidelines, procedures and customer interaction module to prevent and minimize fraud losses

  • Analyze alerts and investigate transactional activities to detect suspicious fraud

  • Activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan

  • Make sound judgments and decisions on the alerts in accordance to the operating guidelines, procedures and customer interaction module and escalating issues as necessary

  • Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan

  • Make sound judgments and decisions on the alerts in accordance to the operating guidelines, procedures and customer interaction module and escalating issues as necessary

Qualifications

Knowledge / Experience / Qualifications:

  • Strong analytical and problem solving skills

  • Excellent organization skills - ability to multitask and prioritize work

  • Ability to work effectively across portfolio risk policy teams and functional areas teams

  • Willing to perform irregular working hours to support 24X7 operations

  • Experience working in fast-paced, structured work environment (financial services, call center, retail, etc.)

  • Excellent communication, judgment and problem resolution skills

  • Fluent in local language for specific countries (Hong Kong - Cantonese, Singapore - Mandarin, Philippines -Tagalog, India - Hindi)

  • High School Diploma/Degree or relevant experience required

  • Familiar with Credit Card/Banking industry regulations are highly preferred