Citi MYS CTSM KL - Business Analyst in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17023162

Description

Key Responsibilities :

  • Maintain and produce performance reports for the Centre, Countries, and Regions, tracking specified KPIs and KRIs.

  • Perform data extraction and data processing tasks, exploring automation where possible.

  • Conduct data-driven analysis and create reports. Apply quantitative and qualitative data analysis methods; prepare statistical and non-statistical data exploration. Validate data, identify data quality issues (if any), and work with respective business stakeholders to address them. Analyze and interpret data reports, draw conclusions and make recommendations answering specific business needs.

  • Design and maintain complex data manipulation processes. Provide consistent documentation and presentations.

  • Document solutions and present results in a simple comprehensive way to non-technical audience, as well as write more formal documentation using statistical terminology.

  • Perform ad hoc data analysis, reporting and automation of routine reporting.

  • Generate new ideas, concepts and models to improve methods of obtaining and evaluating quantitative and qualitative data. Identify relationships and trends in data, as well as any factors that could affect the results of research. Question and validate assumptions. Escalate identified risks and sensitive areas in terms of methodology and processes.

  • Engage in Centre/Region led projects encompassing analytics, performance reporting, process migrations/improvements/validations, system implementations, through leading and/or being a key project team member.

Qualifications

Knowledge/Experience :

  • Strong IT academic background, knowledge of quantitative methods

  • Highly-skilled and good knowledge of SAS Programming, MS Excel and VBA experience

  • Experience in reporting the results of analysis in clear written form, and in presenting the findings during meetings and conference calls

  • Team working experience (demonstrated team player ability required)

  • Previous experience with financial services companies particularly in the area of Fraud, Credit, or Banking Operations, preferably experience of multicultural environment

  • Knowledge of any programming language or dedicated statistical software would be an advantage

  • Good knowledge of SQL, SAS and/or other data processing languages is preferable

Skills Required :

  • Statistical/data analytical skills - including both calculation and interpretation of outcome

  • Methodical analysis and problem-solving skills

  • Initiative, creativity and attention to detail are essential

  • Ability to work independently while being accountable for results

  • Ability to discuss reasoning, critical assessment of facts and opinions; ability of giving comprehensive answers and arguments

  • Conceptual and creative thinking (outside the box)

  • Demonstrated ability to communicate effectively, both orally and in writing, through all levels of the organization and through different business units

  • Self-motivated with high desire of self-development and learning

  • Able to work under pressure and meet aggressive deadlines

  • Ability to deal with ambiguity and changing priorities