Citi MYS CTSM KL - Associate Customer Service Analyst in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Institutional Client Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17017917


Associate Customer Service Analyst:

  • Produce high quality and timely deliverables as stipulated in the service level agreement on securities custody processing related functions (e.g. Income and Corporate Actions payment, Account Opening process, Security Coding maintenance, Settlement, Customer Service, Cash operations etc.)

  • Provide prompt advice to regional branches to ensure smooth operations and service delivery

  • Reconciliation of payment confirmation from sub-centers with system records

  • Work proactively with the respective operations team to investigate and resolve exceptions or clients’ queries

  • Adhere to corporate policies and participate in self assessment, quality reviews and audit

  • Ensure smooth day-to-day operations service delivery, and provide guidance and support to junior staff

  • Perform routine checks to ensure strict adherence to procedures and controls established within the unit and department

  • Participate in new system release and client testing to ensure seamless transition

  • Adherence of regulatory and bank policies, ensure compliance at all times

  • Identify and resolve business/technical issues together within the business and systems support group


  • Minimum 4 year working experience working in daily operations environment, and preferably with more than 2 years working experience in related/similar field, especially in Securities/Custody, and/or Global Markets processing

  • Specific experience in Securities related functions e.g. Corporate Actions/Asset Servicing, Settlement, SWIFT message and Data Maintenance, Account opening, Custody Tax Services, Cash processing, Settlement or Customer Service will be an added advantage

  • Flexible to work on Malaysia public holidays, and in non-standard/shift hours where required

  • Team oriented and ability to work under pressure

  • Ability to achieve business objectives without compromising controls and risk parameters established

  • Strong execution skills in a multi-tasking mode and follow-up effectively

  • Self-starter with excellent attitude, communication and interpersonal skills High-level of accuracy and attention to detail