American Express Merchant Business Relationship Consultant (HK - Cantonese Speaking) in Malaysia

  • Key inbound phone contact point between Hong Kong Merchants and American Express answering approximately 30 calls per day.

    • Resolving servicing inquiries to allow Merchants to focus on their day-to-day operations.
    • Maintaining relationships with either new or repeated Merchants who contact American Express in a consultative approach.
    • You will have the skills to handle difficult tasks with ease.
    • Lucrative pay for performance paid on a monthly basis.
    • Servicing Merchants from Monday to Friday, 9am to 6.30pm through the inbound phone channel
    • 4 weeks of World Class classroom training.
    • Continued with 8 weeks of on the job training
    • A friendly passionate and competitive team environment that inspires each other’s growth.
    • Access to an international leadership team that will work with you to succeed Language allowance.
    • Great employee benefits including: Medical Insurance; Dental & Optical; Life Insurance; Housing and Car subsidies after 12 months of service.
    • Strong internal growth opportunities with American Express World Wide.
    • Being able to work for the Aon Hewitt Best Employer in Malaysia 7 times in a row. Fresh Graduate? We are experts at training you to provide World Class Service... If you’re known for your dynamic personality and superior Cantonese & English communication skills we're interested in you!

    • You have a real passion for delivering World Class customer service.

    • Ideally you'll have 18 months to 5 years previous customer service experience in a contact centre environment or; you will have previous experience in the Hospitality; Retail; Insurance; Real Estate or Financial Services sector.
    • Diploma and/or Bachelor’s Degree
    • Fluent Cantonese, English and Mandarin
    • Previous sales experience would be considered an advantage.
    • You will have the ability to think on your feet; quickly solve issues and have superior Cantonese & English communication skills.

Job Operations

Title: Merchant Business Relationship Consultant (HK - Cantonese Speaking)

Location: Malaysia

Requisition ID: 17008438