ATOS IT Services & Solutions, Inc. Job Details in Malaysia

Job DetailsTechnical Specialist - Mainframe Capacity Planner

MY - Cyberjaya, MY - Selangor, Malaysia

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Reference no.

239786

Country

Malaysia

Region

MY - Selangor

City

MY - Cyberjaya

Position Type

Professional

Job Area

Service Delivery

Job Type

Full Time

Company

Atos

Company Information

Atos SE (Societas Europaea) is a leader in digital transformation with circa 100,000 employees in 72 countries and pro forma annual revenue of circa € 12 billion. Serving a global client base, the Group is the European leader in Big Data, Cybersecurity, Digital Workplace and provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry.With its cutting edge technologies, digital expertise and industry knowledge, the Group supports the digital transformation of its clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market.Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. For more information, visit: atos.net

Job Description

Primary Responsibilities

  • Technical configuration and support of IBM operating systems (z/OS) and related software products (including Storage and OEM software).

  • Ensure all Operating system changes, faults and compatibility issues are defined, resolved, tested and work with client’s applications, interfaces and system software products.

  • Service quality Improvement and Standards are maintained, and exceeded at all times, with defined functions and client’s Service Level Agreements.

  • Ensure all technical documentation and work processes are current and relevant for the support of client’s services.

    Specific Duties

  • Ensure stable technical environments on mainframe Operation system & OEM components

  • Provide day to day support for the mainframe environment, with some variation in schedule to support non-prime business hours, including weekends

  • Collect and provide accurate system performance data & reports

  • Document and maintain clear and concise technical documentation, and work processes.

  • Scheduling and implementation of Change requests in accordance with agreed procedures.

  • Incident handling for resumption of services and problem resolution with root cause analysis

  • Daily monitoring of mainframe system metric (KPI) to identify improvement opportunities

  • On-call support (24 x 7) and fulfil requests/questions from clients and/or other support teams

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Job Requirements

  • Degree in Computer Science or related discipline.

  • 3-4 years experiences in z/OS, SMP/E, CICS, DB2, IMS,DFSMS, SAS is preferred.

  • Ability to communicate effectively at all levels and be a team player.

  • Ability to work closely with other support teams, customers and external suppliers.

  • Good analytical skills.

  • Knowledge of Problem management and troubleshooting skills.

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