ATOS IT Services & Solutions, Inc. Job Details in Malaysia
Job DetailsOperation Engineer
MY - Cyberjaya, MY - Selangor, Malaysia
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MY - Selangor
MY - Cyberjaya
Atos SE (Societas Europaea) is a leader in digital transformation with circa 100,000 employees in 72 countries and pro forma annual revenue of circa € 12 billion. Serving a global client base, the Group is the European leader in Big Data, Cybersecurity, Digital Workplace and provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry.With its cutting edge technologies, digital expertise and industry knowledge, the Group supports the digital transformation of its clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market.Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. For more information, visit: atos.net
Monitor, execute and control processing on the required computing platforms and equipment so that IT services and output are delivered in accordance with the prescribed standards, procedures, security, and service level requirements.
Monitor, execute and control all online and batch processing in accordance to production schedules on the required computing platforms.
Gather and process all input files and transactions in accordance to the laid-down procedures.
Execute and control the required computer reports, including electronically transmitted reports via systems
Update all tickets, registers, logs and checklists accurately after performing the necessary tasks and actions.
Take and receive all customer and support calls in a professional and courteous manner as well as providing relevant and authorized information/status/updates within the scope of EOC-KL.
Perform callouts and escalation as per the work instructions and/or when the situation requires it by communicating the appropriate information effectively to the relevant support and/or customer.
Log incident tickets and assign them to the correct support groups for alerts/messages as and when the procedures and situations require such actions, in a timely manner within the agreed response time.
Participate in Disaster Recovery and other scheduled activities for EOC-KL and the respective customers/accounts, held at the Offsite DR Centre or BCP Site.
Ensure effective escalation of problems to seniors/team leads/shift leaders, and responsible for seamless hand-over of work to colleagues in the subsequent shift.
Ensure that all access into systems/applications/tools and physical access to the Command Centre (also known as EOC-KL work area) is in accordance to EOC Operations standards and compliant to ISO 27001 Information Security Management Systems – absolutely no sharing of user ID, passwords, token and access tag
Monitor all internal hardware, software (tools) and environmental equipment and escalate incidences of any failure to respective team leaders and/or shift leaders/team managers
Perform housekeeping and other tasks assigned by the Shift Leader/Team Manager from time to time.
Pack and control delivery of vital records to offsite storage locations
When required, provide Service line services during non-Service line hours.
Willing to work on 24x7 shift hours as scheduled including weekends/public holidays
Good understanding of Data Centre Operations
Excellent understanding & compliance to EOC Operations Standards
Understanding & compliance to ISO 27001 Information Security Management Systems
Knowledge of hardware operations and batch processing flows
Working knowledge of PC technologies and industry standard business desktop applications such as MS Office 2003 and MS Windows XP
Knowledge of computer networking concepts and experience of network devices
Flexibility - in adapting to workload, working hours, practices, and situations
Ability to support multiple accounts/customer environment
Good, effective written and verbal communication skills
Ability to work well in a team and in a target oriented environment
Self-development - learn new technical skills and other knowledge
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