Citi Fees and Retention Manager in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Business Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17040774

Description

  • Drive Retention strategy to deliver plan targets on Customer Attrition to achieve Net Customer Growth

  • Deliver Annual Fees and Risk Based Fees to plan.

  • Strategize and execute on Retention and Fee activities to maximize profitability and retention of the Cards customer base eg. Proactive retention actions, Reactive Retention via Call Center

  • Optimize decisions on Retention and Fees to sharpen the business in current market conditions

  • Work with internal departments e.g. risk management, decision management, finance and sales to ensure marketing & test programs are properly executed in a timely manner with the approved strategies, policies, and marketing budgets.

  • Provide clear direction and communication to the advertising agency in devising, producing and execution of A&M work

  • Monitor and analyze performance marketing programs (monthly & quarterly dashboards ) and to ensure results are on track, and if not, to identify problems/issues and rectify them

  • Ensure compliance in all internal and external dealings with customers, partners and regulators

Qualifications

  • Drive Retention strategy to deliver plan targets on Customer Attrition to achieve Net Customer Growth

  • Deliver Annual Fees and Risk Based Fees to plan.

  • Strategize and execute on Retention and Fee activities to maximize profitability and retention of the Cards customer base eg. Proactive retention actions, Reactive Retention via Call Center

  • Optimize decisions on Retention and Fees to sharpen the business in current market conditions

  • Work with internal departments e.g. risk management, decision management, finance and sales to ensure marketing & test programs are properly executed in a timely manner with the approved strategies, policies, and marketing budgets.

  • Provide clear direction and communication to the advertising agency in devising, producing and execution of A&M work

  • Monitor and analyze performance marketing programs (monthly & quarterly dashboards ) and to ensure results are on track, and if not, to identify problems/issues and rectify them

  • Ensure compliance in all internal and external dealings with customers, partners and regulators