eBay Customer Solutions Agent in Malaysia

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

* Job Requirements

  • Evaluate a customer’s account and situation to provide accurate information to their specific problem or concern. Reliably follow up with customers on issues that were not able to be resolved during a single contact. Be empathetic to customer concerns and display a sincere desire to serve.

  • Efficient and accurate resolution of issues and questions regarding customers’ accounts. Reliably follow-up with customers on issues. Be empathetic to customer concerns and display a sincere desire to serve.

  • Teammates operate in a fast-paced environment, supporting customers via reactive inbound phone calls.

  • Areas of support include:

i) Shopping or purchasing items, registering an eBay account, basic eBay account information, My eBay, mobile apps, PayPal account linkage, forgotten user ID or password, site features, searching, customizing the buyer experience, buyer loyalty programs, paying for items, different payment options, Buyer Protection Policies, cross-border trade, how listings are ended/removed and how to respond to Seller Suspended questions, listing items, selling items, registering an eBay account, navigate and troubleshoot listing tools, listing policies, seller promotions, buyer requirements, shipping details, seller protection, credits, seller limits, business development, image troubleshooting, invoices, removed items, and returns.

ii) Research and evaluate each customer’s listing and situation to provide accurate information, appropriate education and resolution to their specific violation, problem or concern, reliably follow up with customers on issues that were not able to be resolved during a single contact, and successfully be able to balance eBay expectations with customer expectations.

ii) Addressing concerns with account security & management, common account issues (e.g., restrictions, suspensions, payment holds, identity verification, and concerns with linked account), common buyer rules & policies (e.g. buyer risk management, bad buyer experiences), common seller policies, high risk accounts, fraud, and appeals.

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eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.