Citi Citibank Berhad KL - Client Management Advocate - Electronic Banking in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17029879


  • Manage and resolve issues and escalations via proper issue tracking and escalation channels

  • Educate/train clients on operational & service procedures as well as product capabilities

  • Drive global electronic banking and client readiness initiatives

  • Develop and execute strategic initiative for the technical and support for electronic platforms

  • Continuously seek to identify opportunities for efficiency and control improvements in the process


  • 1-2 years experience preferred with basic ebanking knowledge

  • Work order submissions to service providers for user activation and entitlement

  • Subject matter expert for documentation, file integration, system entitlements, etc.

  • Requires good spoken and written English