Citi Citibank Berhad - Cash Officer (KL) in Malaysia
Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
Education: Bachelor's Degree
Job Function: Sales
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17038019
Overall purpose: To Provide accurate Citibank services to customers and perform prudent financial transactions and cash handling activities.
Perform financial transactions over the counter that include encashments, deposits, withdrawals, remittances, etc.
Handle customer enquiries and refer leads / queries to appropriate distribution channels; attend to and resolve ‘quick kill’ queries when necessary
Manage queue and ensure prompt and accurate service to customers
Establish relationship with customers and facilitate their satisfaction and loyalty to Citibank
Provide information on bank products and services and identify cross-selling opportunities
Provide currency information and perform foreign exchange
Maintain attentiveness to potential “ red flag” issues associated with AML or fraud
NPS (TB) of 1
Compliance & Control (40%):
Exercise care and diligence in the course of duty for detection of counterfeit notes and TCs, forgery, fraudulent transaction, money laundering, etc.
Comply with Citibank policies and procedures to ensure security of bank’s and customers’ assets
Balance general ledger, e.g. tally physical cash and system statement daily
Assist in investigations relating to cash transactions/services
Assist in Risk and Control Self Assessment (RCSA) on a quarterly basis
Post correct entries and verify customer information prudently and accurately
Keep up to date with operational compliance, new banking products and services
Branch Governance/BCRI rating : Green
Be audit ready at all times and pass all internal & external audits without any major findings
Paperwork & Administration (10%):
Assist in the analysis of customer trends to enhance sales and service management process, e.g. generate daily Manual Initiated Statistics (MIS)
Perform housekeeping and ensure sufficient supply of stationeries for the department
Generate month end Proofs Report and review any outstanding transfer
Capture image and index of every transaction
Perform housekeeping duties, e.g. destroy sources after a certain period
Assist in the processing of check/cash deposits in the 24 hours banking area
Participate in and sometime lead the “ daily huddle” before branch opening
Diploma holder of any field or minimum 3 years of working experience in Banking specifically in the operations functions and/or handling cash.
Able to converse in English.
Experience in the Customer Service will be an added advantage.