Citi Citibank Berhad - Cash Officer (KL) in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17038019

Description

Overall purpose: To Provide accurate Citibank services to customers and perform prudent financial transactions and cash handling activities.

Clients (50%):

  • Perform financial transactions over the counter that include encashments, deposits, withdrawals, remittances, etc.

  • Handle customer enquiries and refer leads / queries to appropriate distribution channels; attend to and resolve ‘quick kill’ queries when necessary

  • Manage queue and ensure prompt and accurate service to customers

  • Establish relationship with customers and facilitate their satisfaction and loyalty to Citibank

  • Provide information on bank products and services and identify cross-selling opportunities

  • Provide currency information and perform foreign exchange

  • Maintain attentiveness to potential “ red flag” issues associated with AML or fraud

  • NPS (TB) of 1

Compliance & Control (40%):

  • Exercise care and diligence in the course of duty for detection of counterfeit notes and TCs, forgery, fraudulent transaction, money laundering, etc.

  • Comply with Citibank policies and procedures to ensure security of bank’s and customers’ assets

  • Balance general ledger, e.g. tally physical cash and system statement daily

  • Assist in investigations relating to cash transactions/services

  • Assist in Risk and Control Self Assessment (RCSA) on a quarterly basis

  • Post correct entries and verify customer information prudently and accurately

  • Keep up to date with operational compliance, new banking products and services

  • Branch Governance/BCRI rating : Green

  • Be audit ready at all times and pass all internal & external audits without any major findings

Paperwork & Administration (10%):

  • Assist in the analysis of customer trends to enhance sales and service management process, e.g. generate daily Manual Initiated Statistics (MIS)

  • Perform housekeeping and ensure sufficient supply of stationeries for the department

  • Generate month end Proofs Report and review any outstanding transfer

  • Capture image and index of every transaction

  • Perform housekeeping duties, e.g. destroy sources after a certain period

  • Assist in the processing of check/cash deposits in the 24 hours banking area

  • Participate in and sometime lead the “ daily huddle” before branch opening

Qualifications

  • Diploma holder of any field or minimum 3 years of working experience in Banking specifically in the operations functions and/or handling cash.

  • Able to converse in English.

  • Experience in the Customer Service will be an added advantage.