ResMed Business Support Specialist in Malaysia

Job Environment

This role operates from a ResMed office within the SE-Asia territory, central to many of our Growth Markets, Asia (GMA) countries. Working with our Global Logistics department as well as our external 3PL partners to optimise the replenishment and delivery of products throughout ResMed’s GMA region involving online/e-commerce companies. Efficient and timely communications of issues and responsiveness to changes are critical to the success of this function as is skill and accuracy in all documentation.

Primary Position Objective

Provide a high level of business support to our commercial team. Responsible for providing efficient and effective logistic support to our Growth Markets Asia (GMA) supply chain network. Ensure excellence customer (internal and external) service levels and expectations whilst keeping the business operating at optimal level.

Responsibilities and Accountabilities

  • Responsible for the smooth operation of our business in relation to sales operations, price administration, etc.

  • Ensure customer (internal and external) needs & queries are actioned in a timely manner.

  • React as required to picklists generated centrally for shipment into GMA region. Liaise with other departments and external parties to meet deadlines.

  • Create internal requisitions, import internal orders and look after all Oracle data relating to shipments.

  • Ensure terms of trade, sale and pricing are adhered to for shipping and invoicing.

  • Responsible in ensuring pricing variation to orders and approvals are documented in line with our company policies and procedures.

  • Preparation and legalisation with various government departments and embassies for export documentation to accompany international shipments.

  • Regularly review and implement documentary changes for customers, customs, government, regulatory and IATA.

  • Constantly review and improve business processes to optimize business flow.

Position Specific Skills and Challenges

  • Proven track record in customer service /sales and shipping via all modes of transport, preferably working in cross-border trade with experience in Asia

  • Good understanding of export/import procedures, regulations and practices

  • Strong communications skills

  • Strong analytical skills to quickly read data presented from either Oracle or Excel spreadsheets, and make judgement decisions based on this – changes to production lead-times, order dates, quantities, inventory picking and shipping errors etc

  • Proficient in spoken and written English, Mandarin and Bahasa Malay

  • Liaising across wide time zone differences.


  • Knowledge of and previous experience in freight forwarding via all modes of transport

  • Knowledge of International trading terms and export / import practices and regulations

  • Proficient in use of Microsoft applications


  • Degree / Diploma in Business or International Trade or similar or relevant industry experience

  • A good knowledge of ISO9001 or ISO13485 – experience in a regulated environment

Req #: 2017-9450

Region: Malaysia - KL office

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