J&J Family of Companies Associate Director, Customer & Logistics Services in Malaysia
Managing customer service, warehousing, transportation, local freight agents, re-packers and 1st level distributors across sectors for local marketing company and consumer manufacturing plant.
Serve as part of leadership team and in contact to Hospitals and Retail leadership team in supporting 1JNJ organization and corporate Strategies.
Managing contractors supporting Customer Service, Warehouse, Distributions and Transportation.
Responsible to provide support to commercial team for order processing, tender and consignment management as needed.
Ensuring customer’ s satisfaction through the effective management of the customer service functions
Planning, organizing, and directing staff in providing timely responses to customer’s inquiries and resolving customer issues
Acting as a liaison to other departments, including Marketing, Field Sales, Clinical Studies, Quality & Regulatory, etc.
Developing, implementing and administering systems, procedures, and processes, and providing effective warehousing & transportation services to meet customer service levels, revenue objectives, and compliance regulations while minimizing risk and overall costs
Adherence and compliance to the Johnson & Johnson Credo as member and representative of the Johnson & Johnson Family of Companies, Foreign Corrupt Practices Act (FCPA), Healthcare Business Integrity Guide (HCBI), internal controls and Supply Chain policies, including ensuring third party service providers, vendors and sales intermediaries (4PLs) are compliant with FCPA and HCBI.
Master Degree preferred or Bachelor's degree or equivalent any discipline.
Minimum 10 years’ experience in Supply Chain Management.
At least 5 years’ experience in related field – warehouse, logistic and customer service.
Excellent verbal and written communication skills - proficiency in written and oral English is required.
Innovative mindset, crisis management, project management, change management, knowledge management, technology and data management, quality mindset, global mindset, influencing, analytics and problem solving, decision making, compliance orientation, business case development, and drive for continuous improvement.
Demonstrated ability to handle multiple projects.
Strong interpersonal skills and the ability to function as both a team player and a team leader, able to develop and maintain excellent working relationships, work successfully within a team environment, proactive team player, able to take charge and follow-through.
Cultural sensitivity and ability to work and thrive in a multi-cultural environment, as well as an ability to work in a matrix environment are required.
Having Flexibility and ability to adapt to an ever- changing supply chain environment and organization development driven.
Structure and execute projects independently
Experience with ERP systems healthcare related field, sales, marketing, e-commerce, customer service, and/or call center environment will be an advantage.
Johnson & Johnson Sdn. Bhd. (8275)