DHL Express, Inc. Analyst Business Process Optimization (BPO) in Malaysia

Project Management

  • Identify/ leverage best practices already in use in the finance operations community

  • Design practical and effective solutions to address improvement opportunities, to achieve cost reductions and synergy

  • Provide advice and guidance to Business Partner on transition of new tasks and process improvement

  • Responsible in process documentations

Software Engineering

  • Provide support for proprietary application software and monitors progress of requests

  • Negotiates with users, specialists, staff and suppliers in respect of emergencies, routine and unscheduled maintenance and the introduction of amendments to the provision of services

  • Reviews effectiveness and efficiency in assigned area of responsibility and takes action to improve quality of service, performance and availability

  • Provides expert advice, training and technical assistance to other teams

  • Handles new systems development, system enhancements and application support

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