Conduent Learning & Dev Sr Assoc (17015690) in Subang Jaya, Malaysia

Learning & Dev Sr Assoc (17015690)

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Purpose:

  • Responsible for designing, organizing and/or delivery training programs that meet defined business requirements. Responsible for sales, technical, product or other client training needs. May be responsible for program administration, including scheduling, communications, materials production, facilities coordination, and participant tracking.

  • Provides administrative support to the learning and development function.

  • Based on role, may also provide classroom training to internal or external audiences

Scope:

General:

  • Senior level job with considerable work experience

  • Has developed specialized skills or is multi-skilled through job-related training

  • Completes a variety of atypical assignments

  • May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions

  • Completes work with a limited degree of supervision

  • Acts as an informal resource for colleagues with less experience

  • May lead a team in the performance of a variety of tasks that are generally routine

  • May have specialized external certification (technical roles)

Primary Responsibilities:

  • May perform one or more of the following duties:

  • Deliver face to face and virtual classroom training, creating a positive learning environment and ensuring that all delegates receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives.

  • Assembles and distributes course materials and teaching aids

  • Answers routine inquiries regarding training courses and schedules

  • Operates audio visual equipment during training programs

  • Maintains administrative records related to training, such as schedules and rosters, and communicates this information through computer systems, files, or responding to phone or email inquiries.

  • Identifies and communicates errors, gaps or inaccuracies in the training materials

  • Works with vendors and other third party sources to coordinate technical or professional training offerings

  • All other duties as assigned

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job Training

Primary Location Malaysia-Selangor-Subang Jaya

Organization Commercial Sector

Unposting Date Ongoing

Req ID: 17018891