AstraZeneca Pharmaceuticals LP Training Programme Expert in Petaling Jaya, Malaysia

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energised and rewarded for their ideas and creativity.

Global Financial Operations (GFO) was formed in Q1 2016 through the merger of Global Finance Services and Cash Generation. GFO is at the heart of the Finance function - accountable to the AstraZeneca (AZ) Group for the design and delivery of high quality, simple to operate transactional finance processes that enable our customers to focus on AZ’s strategic priorities.

Our processes cover record to report, purchase to pay and order to cash and we drive AZ’s cash focus through disciplined management of supplier and customer payment terms and practices. GFO provides P2P/T&E process helpdesk services to internal AZ and external end users, including training support to internal AZ users. Plans are in place to extend the scope and internal customer coverage during 2017.

GFO operates globally through a combination of in-house captive and offshored business process outsourcing (BPO). The BPO element has been provided in partnership with our service provider partner Genpact since 2008.

AZ Finance is part way through an ambitious, broad ranging, multi-year transformation programme, called Finance Transformation (FT). FT plans for transactional process and technology improvements will underpin a next wave of GFO transformation and a step change in service effectiveness and efficiency. A new Finance Operating Model will be in place by end 2018 and GFO will evolve to this new model changing both where we operate from and how we work.

As the successful role holder you will be a member of the Helpdesk and Training team and report to the Training Manager, supporting the creation and delivery of training programmes and the delivery of a Knowledge Management Framework ensuring all documents and artefacts are able to be accessed across all geographies and companies. You will promote the adoption of templates and best practices for training globally.

Your key responsibilities will include:

  • Administering technical training in area of expertise e.g. Information Technology, product or sales for internal or external or both

  • Delivering Pre-Designed Training on a one to one and in a formal presentation style to multiple attendees

  • Implementing and coordinating training and course selections in specialist area of expertise

  • Monitoring specialist training programs and future needs in line with guidelines and requirements and within control and efficiency objectives

  • Designing and developing training programs and materials in specialist area

  • Supporting the delivery of a Knowledge Management framework by ensuring that all documents, and artefacts are able to be accessed across geographies and companies by everyone who needs it; Responsibility for the governance of the documents and artefacts

  • At times, managing contractor resources to support training delivery

  • Understanding training systems / platforms used across all AZ functions, across companies and regions, and seeking to align and leverage these systems /platforms for GFO

  • Supporting deployment of technologies required by GFO processes, by conducting training and troubleshooting as necessary, across companies and regions

Essential Skills/Experience

  • Subject matter expert-level knowledge (significant work-related experience) in:

  • Developing training material

  • Adult learning principles,

  • Customer relationship management principles & strategies

  • Conducting needs analysis

  • Project management skills, able to devise appropriate timelines and dependencies across multiple tasks.

  • Understanding of Learning Management systems

  • Training skills

  • Understanding of document governance

  • Understanding of Knowledge Management frameworks

  • Thorough and methodical attention to detail

  • Verbal and written communications for both broad field audiences as well as concise executive communications

  • Presentation skills with experience in both virtual and face-to-face training

  • Ability to influence key stakeholders without positional authority at all levels of the enterprise, building strong working relationships

  • Practitioner-level knowledge (significant work-related experience) of:

  • Computer skills, proficient in Excel& PowerPoint ; advanced excel skills e.g. pivot tables confident user of virtual collaboration tools

  • Microsoft products like Office, Project and Visio

Desirable Education - University Degree Qualification