KONE, Inc Technical Support Engineer in Petaling Jaya, Malaysia

Technical Support Engineer

Job ID: 32472

Country: Malaysia

Region: Malaysia

City: Petaling Jaya

Job Posting Category: Engineering

Employment Type: Full-time

Contract Type: Permanent

Application Closing Date:

About us

Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings. KONE New Equipment Business is a global organization responsible for designing, manufacturing and delivering new elevator and escalator solutions to create the best People Flow® experience.

We are looking for

Customer relationship management

  • Supports the Salesperson by analyzing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs.

  • Customer contact for technical questions. May participate in planning / specification meetings.

Technical sales support in the Customer process

  • Provides technical and costing support for the sales process

  • Coordinate specifications and delivery times with the Supply Line, Sourcing or local subcontractors.

  • Accountable for solution engineering

  • Ensure that the proposed solution fulfils the codes, regulations and safety requirements

Technical support in the Delivery process

  • Accountable for solution engineering

  • Organize the order documentation and order confirmation

  • Manage the drawing and related documents

  • Make the material specifications for KONE and local material. Checks and updates the specification based on contract and variations.

  • Organize the purchasing of the required material

  • Define the CMII level at 0b and at 2Z

  • Check the payment status before milestone 2

Skills, Education and Experience

Professional requirements:

  • Holistic knowledge of products and delivery process, handling tension between sales and supply

  • Good technical understanding of product and service solutions that meet the customer expectations.

  • Understands and has knowledge of norms and requirements that are applicable for each project.

  • Takes safety aspects into account and selects environmentally sustainable solutions when possible.

Entry level requirements:Specialist:

  • Bachelors degree in Engineering or other relevant field

  • Working level of English

  • IT literacy

We offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.