eBay Team Manager in Petaling Jaya, Malaysia

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

  • To be responsible for the overall management of team’s operations, leading the team to achieve all performance targets;

  • Daily Attendance Check, to ensure teammates complying with work schedule. (Attendance check record)

  • On site management, provide timely support to teammates while they encountering problems to serve customers, and ensuring teammates’ high efficiency. (Productivity, Real-time status, Occupancy)

  • Performance monitoring, doing the timely resource adjustment to ensure achieving SL target. (SL)

  • Communicate with internal and external teams to seek suitable resource or support;

  • Keep close communication with WFO, to ensure the correct understanding with resource forecasting, and do the related preparation. (Weekly communication/Staffing)

  • Keep close communication with Coach to understand team’s service quality, and do the timely coaching. (ASAT/Accuracy test result)

  • Timely communicate with Recruitment Team to ensure the timely backfill for attrition or hire newcomers on schedule. (Staffing)

  • Do the operation plan and execute it;

(Monthly plan and track the result)

  • Manage team engagement to ensure the team stability (Attrition/ Employee engagement survey)

  • Deliver clear expectations, to help teammates understand and align on our vision and mission, and their expectations at work (performance and code of conduct)

  • Be aware with teammates’ engagement level, and provide timely support.

  • Keep open communication, welcome feedback, suggestions and ideas, filter, identify and address issues and ensure feedback loop

  • Support teammates’ development to drive individual and business success

  • Assign stretched tasks to teammates that enable them to develop their competencies.

  • Address performance/disciplinary issues by providing timely coaching to low performers and set bridge targets with timeline. Communicate with Leader and HR timely, in case have to start the PIP process.

  • Deliver the timely report to management team and other teams. (Report timeliness)

  • Team’s performance report (Weekly report)

  • Teammates’ performance report (Weekly report)

  • Complete other assigned task as planned.

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eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.