Medtronic Supply Chain Analyst in Petaling Jaya, Malaysia

Supply Chain Analyst


Petaling Jaya, Selangor, Malaysia

Requisition #:


Post Date:

Jul 03, 2017

Main Purpose:

Support Supply Chain operations to ensure smooth and timely order fulfilment with respective SEA markets as well as provide project capacity for process improvement to meet business growth objectives.

Key Accountabilities:

  • Proactively improve order fulfilment process and identify opportunities for operational excellence to enhance customer experiences, increase service level, and reduce error.

  • Provide project management and execution capacity to support business initiatives, operations improvement, business model change, and system enhancement

  • Practice and coach effective daily operation of order fulfilment to ensure that highest standard of customer service is maintained and operation strategy executed

  • Provide solutions and develop training materials to support best practice sharing and adoption.

  • Evaluate, coordinate and handle activities, communications, and exceptions on incoming and outgoing products for local and other markets

  • Proactively ensure customers receive products accurately in a timely manner. Resolve daily delivery and billing issues with all stakeholders.

  • Attend to incoming calls promptly and ensure that SCM voice mails are to retrieved daily actions to be followed up according to duty rooster.

  • Resolve customer complaints issues effectively by being the focal person in driving for solutions. Ensure a timely reply to customers on their complaints.

  • Optimize/minimize local working inventory in warehouse and hospitals’ consignment by working with Sales Coordinator to arrive at agreed upon inventory levels thereafter topping up further consignment not exceeding set limits. (Par Management)

  • Collaborate with the Local/Regional Planning Team and Sales Team to drive down overall obsolete and excess inventories.

  • Provide reports/ order fulfillment related information on a regular basis or as needed, in a timely manner.

  • Ensure system and operation transactions in compliance with local law, regulatory taxation as well as Medtronic’s Corporate policies.

  • Perform Back up / standby duties as needed


  • Team player, good communication/interpersonal skills.

  • Ability to work under pressure and constraints

Skill, Experience and Knowledge:

  • Excellent in time management and project management

  • Advance in MS Excel and PowerPoint. Proficient in other Microsoft Office Suites.

  • Extensive knowledge of any commercial ERP applications (JDE, SAP, etc) in Sales Order Processing / Order to Cash Module

  • Technical and Working knowledge in Demand and Supply Planning, and Order Fulfillment

  • Expert in Logistics and Distribution including import/ export requirements, shipping terms and shipping documents. Familiar with cross-function handoff and collaborations.

  • Proven evidence of Medtronic Traits:

  • Shape:

  • Understand the business, analyze issues and connect to strategic directions

  • Engage:

  • Collaborate with others, develop self and embrace diversity and inclusion

  • Innovate:

  • Understand impact on patient and customer, generate idea and embrace change

  • Achieve:

  • Set challenging goals, enable operational excellence, maintain accountability and model ethical behaviors

Qualifications and Experience

  • Degree in Business, Engineering, Logistics or related field with minimum 5 year of working experience in supply chain in areas of order fulfillment and inventory planning

Working Environment/ Conditions:

  • Able to carry heavy goods (estimated weight of 20 pounds)

  • Required to work on weekends and on standby