Waters Service Engineer in Petaling Jaya, Malaysia
For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in 100 countries around the world.
This is an individual contributor role that will be responsible for achieving high level of customer satisfaction primarily in the field of MS Waters solutions mainly in Malaysia.
The incumbent will also be responsible for inventory management, service contract sales and administration. This role requires travel throughout Malaysia and must demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skills. As a member of the Waters Global Service organization, the incumbent will gain fruitful insights into this international service portfolio of a dynamic organization.
Manage Installation, maintenance and support of customer solutions implementation primarily in LC/MS instruments in Malaysia
Deliver system level training at customer sites
Lead efforts to resolve open CIT & TI cases
Manage service inventory according to Waters policies
Maintain CIT database on a daily basis to document work performed
Maintain sound knowledge regarding the technology and customers' application demands
Work with Sales team in respect to leads and any issues which would impact customer satisfaction or customer loyalty
Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Diploma / Bachelor’s Degree in Electronic / Electrical Engineering, Chemistry or a science related field
Minimum 3 years of relevant experience in a similar position; advanced training in electronic, mechanical principles preferred
Excellent communication & interpersonal skills
Strong organizational & problem solving skills
Drive for Results, able to work independently, multi-task and prioritize based on business targets
Company Name: Waters Division
External Company URL: www.waters.com