AstraZeneca Pharmaceuticals LP Service Analyst in Petaling Jaya, Malaysia

The Role

AZ is historically an incredibly diverse organisation with relatively few global standards in processes. There is now a push substantially standardise and simplify group-wide processes. The role holder will support the ‘stand up’ the KL Helpdesk. The role holder will bring his/her past experience to work closely with the Service Lead and GPO to implement the service delivery model.

The main purposes for this role:-

  • Responsible for delivering help desk for finance transactional services to over 8 countries, responding to user queries via phone, email and other communication channels.

  • To ensure that customers are provided with regular updates on their queries and follow up that the customer is fully satisfied.

  • Support team projects as required.