AstraZeneca Pharmaceuticals LP Service Analyst in Petaling Jaya, Malaysia
AZ is historically an incredibly diverse organisation with relatively few global standards in processes. There is now a push substantially standardise and simplify group-wide processes. The role holder will support the ‘stand up’ the KL Helpdesk. The role holder will bring his/her past experience to work closely with the Service Lead and GPO to implement the service delivery model.
The main purposes for this role:-
Responsible for delivering help desk for finance transactional services to over 8 countries, responding to user queries via phone, email and other communication channels.
To ensure that customers are provided with regular updates on their queries and follow up that the customer is fully satisfied.
Support team projects as required.