Medtronic Renal Clinical Specialist in Petaling Jaya, Malaysia

Renal Clinical Specialist

Location:

Petaling Jaya, Selangor, Malaysia

Requisition #:

1700086Z

Post Date:

May 08, 2017

POSITION OBJECTIVE

  • Support Doctors and Nurses in dialysis unit, ICU department of hospitals nationwide where Medtronic machines are installed, for hands-on practices with HD/Acute/CRRT therapy

  • Providing training for application machines and clinical knowledge for HD/Acute team and local distributor team.

  • Support local distributors' technical team

POSITION DUTIES RESPONSIBILITIES

  • Prepare and organize regular product and application trainings to customers

  • Identify training needs of customers in order to customize, co-ordinate and implement training sessions

  • Coordinate with customers to provide assistance in application of Chronic or Acute Care products

  • Being available, to answer on-call customer queries and provide case support 24/7

  • Instill proper usage of products through education on protocols and treatment guidelines

  • Facilitate training of company personnel and distributors on company’s products

  • Keep abreast of market trends and changing customer needs through regular customer visits

  • Support team to promote company’s products at local product launches, exhibitions and workshops

  • Provides therapy, clinical and operation consultation about Acute/HD therapy to customer and frequently update

  • Interacts as a field expert with other functional areas in the company to develop a thorough exchange of planning information between our customer/ distributor and these business areas

  • Perform ongoing market assessment of customers' clinical and therapy needs

  • Frequently training and updating for HD/Acute team and local distributor about therapy, clinical and operation

  • To comply with Medtronic policies, internal controls and Business Practices Standards

  • To prepare and comply with monthly reporting to BUM

QUALIFICATIONS

  • Nursing background (SRN registered with Nursing Board) and Bachelor's Degree or equivalent

  • Three (3) to five (5) years clinical experience, preferably be Renal and Critical Care trained

  • Demonstrated ability to take a positive, proactive approach to solving complex and/or unusual clinical problems

  • Demonstrated ability to start new therapy programs

  • Strong, demonstrated expertise in product and therapy knowledge

  • Demonstrated ability to interact in a positive, proactive, customer service manner with customers during stressful situations

  • A high degree of interpersonal skills

  • Demonstrated ability to work independently and manage own time effectively

  • Demonstrated ability and desire to teach. Demonstrated self-confidence and effectiveness in dealing with a wide variety of student types

  • High energy level and demonstrated desire and ability to participate and motivate others in team efforts.

  • Ability to interact professionally and effectively with customers, physicians, nurses and other medical staff.

  • Must be able and willing to travel within the country and to be on-call/standby and be activated during/ after hours and weekends if/when required.

  • Applicants should be Malaysian citizen or hold relevant residence status.

  • Fluent in speaking and writing in Bahasa and English